Is the Customer Always Right?
The short answer is no, and here’s why that’s a good thing.
Some builders are what one might call ‘order takers.’ They do anything the homeowners want within the constraints of budget, timetable, and zoning or code regulations. That’s understandable: everyone wants happy customers and positive reviews.
But the best builders understand that an anything-you-want approach really doesn’t serve customers. We would go further and caution people to beware the builder who never pushes back.
