The best companies build quality assurance systems into their practice.
What separates great builders from good ones? A lot of things do, but part of the answer is that great builders are obsessive about small details. And taken together, those small details leave a big impression.
Most builders really want to do good work for their customers. They strive to craft high-quality homes and respond quickly if the customer has a serious problem like a leak after move-in. At the same time, many builders lack formal systems for finding and correcting small errors during construction and for making sure they don’t happen in the future.