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CHECK OUT OUR HELPFUL ARTICLES
We strive to be a valued and ongoing resource for our clients and all those considering building a custom home. You’ll find our blogs to be educational, informational and extremely helpful to you as you consider building a custom home.
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What is Customer Satisfaction?
Research shows that good processes are key to a great building experience.
The best builders know which experiences homeowners find most frustrating, and they work tirelessly to avoid them.
Industry studies show that homeowners’ biggest complaints are about their builder’s processes,
Managing Change
Building a new home is a dynamic and exciting process. As professional homebuilders, our goal is to make the process smooth and transparent for our clients. Once the job is underway, things happen quickly, so we work with clients to make decisions well ahead of time to help ensure they get their new home on schedule and on budget, as promised.
Most of the big design decisions are made before the first scoop of dirt is moved,
Keeping Projects on Track
Failure to make timely decisions is the number one culprit behind schedule and cost overruns. Homeowners play a key role in preventing these problems.
Some homeowners find it a challenge to make their final selection of products and materials. It’s easy to see why—with practically limitless choices in countertops, fixtures, tiles, windows, and other products, it can be difficult to settle on one model, style, or color.
The Hidden Build Process
Understanding the construction process will help owners manage their expectations and emotions.
Here’s a quick quiz…
It’s several months into a new custom build. The home is weather tight, plumbing and wiring have been roughed in, the insulation is in place, and drywall has been screwed to the walls and ceilings. The drywallers are sanding the seams in preparation for that first, shiny coat of paint. How do most homeowners feel?
Effective Communication: Key to a Successful Building Process
Communication is important in all relationships, and your relationship with your builder is no exception. Effective communication between client and builder will reduce concerns and stress before, during, and after the building process. Here are some tips for keeping the lines of communication open at key points.
When selecting a builder—The best time to explore your level of comfort with a builder’s communication style is while you are deciding on a builder. These early communications often reflect how your builder will communicate during construction and after closing. Builders who are effective communicators will encourage your questions and provide satisfactory and prompt answers.
The High-Performance Home
Many of our buyers are less interested in “green” construction than they are in homes that offer health, comfort, and low ownership costs.
“Green” construction hasn’t been as big a hit among homebuyers as some builders hoped it would be. It’s easy to see why. Green has been over-used as a marketing term, often supported by vague definitions and poorly defined customer benefits. But while many buyers are no longer moved by pleas to “go green,” they remain very interested in homes that use less energy and require less repair and maintenance.
The Role of the Builder
A lot of people don’t understand the sheer complexity of the builder’s job and the systems required to build a house from scratch.
Many analogies have been used to describe the professional builder: the conductor of an orchestra, the captain of a ship, even a general executing a military campaign. The point is that the builder is the one who must coordinate the innumerable players and products needed to transform a set of two-dimensional drawings into a finished home. The builder has to make sure that everything happens just when it’s supposed to, and that the end result is exactly what the clients envisioned.